Our Service

Leeds SEND Information Advice Support Service offers information, advice and support on:

  • helping children, young people and parents/carers to gather, understand and interpret information relating to special educational needs (SEN) and apply it to their own situation
  • education law on SEN and related law on disability, health and social care through suitable independently trained staff
  • personalisation and personal budgets
  • local policy and practice
  • the Local Offer​
  • support when things go wrong through early disagreement resolution, mediation, routes of appeal and complaints procedures

This support could include information around:

  • Early Help - looking at what support can be put in place if you feel your child has additional needs, often referred to as SEN support in schools
  • Funding For Inclusion (FFI) - additional financial support for schools for children with a high level of additional needs
  • Education and Health Care plans (EHCP)
  • educational settings in Leeds and out of authority
  • accessing the Local Offer
  • disagreement resolution and tribunals

How Leeds SEND Information Advice Support Service does this:

  • listen to your questions and concerns
  • explain the process of SEN support
  • support and advise around school meetings
  • explain the FFI process
  • support and advise around school visits
  • give information and advice around disagreement resolution
  • support and advise around SEND tribunals
  • support through the statutory assessment processes
  • support and advice with annual reviews
  • signpost you to other services where necessary

The support can be delivered in a number of different ways and casework will be agreed on an individual basis and may include:

  • phone calls
  • emails
  • home visits
  • school meetings
  • local authority meetings
  • school visits
  • working with parent/carer support groups, local SEN groups, SEN youth forums, disability groups or training events


Leeds SEND Information Advice Support Service involve parents/carers, children and young people in discussions and decisions about their individual support.

Local authorities should do this in a way which ensures that children, young people and parents/carers feel they have participated fully in the process and have a sense of co-ownership. This is often referred to as 'co-production'.

Effective participation should specifically ensure that parents/carers, children and young people are fully:

  • involved in the planning of SEN support for their individual needs in early years settings, schools and colleges
  • included in the Education Health and Care needs assessment process from the start
  • aware of their opportunities to offer views and information and are consulted about the content of the plan
  • consulted when reviewing local SEN and social care provision and when reviewing the Local Offer

Making a referral

Parents/carers, children and young people should self-refer via the helpline, email or by visiting the website. However, a professional can refer with the family's explicit consent.

Leeds SEND Information Advice Support Service is available all year during office hours. The helpline is guaranteed between the hours of 10am to 3pm on weekdays. An answer service is available throughout the year and a member of the team will respond to your queries. Please leave a brief message and your contact details, including name, number and postcode.


0113 378 5020
(Weekdays, 10am to 3pm)