Our Service

Leeds SEND Information Advice Support Service offers information, advice and support on:

  • Helping children, young people and parents/carers to gather, understand and interpret information relating to special educational needs and apply it to their own situation
  • Education law on Special Educational Needs and related law on disability, health and social care, through suitable independently trained staff
  • Personalisation and personal budgets
  • Local policy and practice
  • The Local Offer​
  • Support when things go wrong through early disagreement resolution, mediation, routes of appeal and complaints’ procedures

This support could include information around:

  • Early Help - looking at what support can be put in place if you feel your child has additional needs, often referred to as SEN support in schools
  • Funding For Inclusion (FFI) - additional financial support for schools for children with a high level of additional needs
  • Education and Health Care plans (EHC)
  • Educational settings in Leeds and out of authority
  • Accessing the Local Offer
  • Disagreement resolution and tribunals

How Leeds SEND Information Advice Support Service does this:

  • Listen to your questions and concerns
  • Explain the process of SEN support
  • Support and advise around school meetings
  • Explain the Funding for Inclusion (FFI) process
  • Support and advise around school visits
  • Give information and advice around disagreement resolution
  • Support and advise around SEND tribunals
  • Support through the statutory assessment processes
  • Support and advice with annual reviews
  • Signpost you to other services where necessary

The support can be delivered in a number of different ways and casework will be agreed on an individual basis and may include:

  • Phone calls
  • Emails
  • Home visits
  • School meetings
  • Local Authority meetings
  • School visits
  • Working with parent/carer support groups, local SEN groups, local SEN youth forums, local disability groups or training events.


Leeds SEND Information Advice Support Service involve parents/carers, children and young people in discussions and decisions about their individual support.

Local authorities should do this in a way which ensures that children, young people and parents/carers feel they have participated fully in the process and have a sense of co-ownership. This is often referred to as 'co-production'.

Effective participation should specifically ensure that parents/carers, children and young people are:

  • Fully involved in the planning of SEN support for their individual needs in early years settings, schools and colleges
  • Fully included in the Education Health and Care needs assessment process from the start
  • Fully aware of their opportunities to offer views and information and are consulted about the content of the plan
  • Fully consulted when reviewing local SEN and social care provision and when reviewing the Local Offer

How to make a referral to the service:

Parents/carers, children and young people should self-refer via the helpline, email or by visiting the website. However, a professional can refer with the family's explicit consent.

Leeds SEND Information Advice Support Service is available all year during office hours. The helpline is guaranteed between the hours of 10:00am - 15:00pm on weekdays during term-time. An answer service is available throughout the year and a member of the team will respond to your queries. Please leave a brief message and your contact details, including name, number and postcode.


0113 378 5020