Accessibility statement

This accessibility statement applies to content published on the Family Information Service domain.

This website is run by the Digital Access Team. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels, and fonts
  • use this website on most modern browsers and devices
  • navigate most of the website using only a keyboard
  • navigate most of the website using a screen reader
  • navigate most of the website using speech recognition software
  • zoom in up to 200 percent without the text spilling off the screen

AbilityNet has advice on making your device easier to use if you have a disability external link.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some of our PDFs are not accessible to screen reader or keyboard only users
  • some areas of our website can be difficult for users with low vision to read due to low colour contrast

Feedback and contact information

If you need information on this website in a different format email and tell us:

  • the web address (URL) of the content
  • your name and email address
  • the format you need, for example, audio CD, braille, BSL or large print, accessible PDF

Reporting accessibility problems with this website

If you find any problems that are not listed on this page or you think we're not meeting the accessibility requirements, email

Enforcement procedure

If you contact us with a complaint and you're not happy with our response contact the Equality Advisory and Support Service (EASS) external link.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations')

Technical information about this website's accessibility

The Digital Access Team is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances are listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Invalid HTML mark-up

Some pages on our website have multiple instances of the same ID. The ID attributes is used to identify a component on the page and although you can have as many IDs on a page as you like each ID should be unique. IDs can be used to link to a certain point in the page and multiple use of this could cause confusion. One of the IDs being specified multiple times is "DataProvider".

This fails WCAG 2.1 success criteria 4.1.1 Parsing (A).

Colour contrast

Some text on our website doesn't have enough colour contrast against the background colour behind it. This can make the text hard to read for users with low vision or colour blindness. Some areas affected are:

  • the placeholder text on the search bar in the header
  • some of the links within the twitter feed on the homepage

This fails WCAG 2.1 success criteria 1.4.3 Contrast (minimum) (A).

YouTube video

There is no title attribute on the YouTube video that appears on the Mental health page. We need to add a title to the video that explains what the video is and the fact it is a video. This should allow screen reader users know they are about to interact with a video.

This fails WCAG 2.1 success criteria 2.4.1 Bypass blocks (A) and 4.1.2 Name, Role, Value (A).


Some of our PDFs are not accessible. Some issues such as missing document title and bookmarks, insufficient colour contrast, tables not having headings and illogical tabbing order occur throughout our PDFs.

Disproportionate burden

Not applicable.

Content that's not within the scope of the accessibility regulations

Not applicable.

Preparation of this accessibility statement

This statement was prepared on 21 August 2020. It was last reviewed on 21 August 2020.

This website was last tested on the 13 July 2020. The test was carried out by the Web Design Team at Leeds City Council.

We tested a selection of pages, ensuring those tested reflected the variety of different page layouts used on our website.

The pages we tested were: